Intel IT Support Specialist in Fairfax, Virginia

Job Description

  • This position is responsible for the following, distribution, installation, operations, and troubleshooting of site distributed computing environments at our Virginia and Maryland locations.

  • You will be expected to participate in hardware/software projects and deployment plans in addition to analyzing work group systems and recommending solutions, executing production processes, perform/manage changes to servers/environments and manage virus protection procedures on servers.

  • Drive day to day business needs by managing processes and/or workflow and responds to customer/client requests or events as they occur via Service Now.

  • Develops solutions to problems utilizing formal education and judgement.

Qualifications

Required Experience:

Proven customer service experience

Previous troubleshooting experience in an IT environment

Executive support experience

Extensive hands-on experience with Windows 7, Windows 10, MS Office 2010 and above including Office 365

Extensive knowledge with iOS and android support and troubleshooting

Hands-on experience with Microsoft Outlook / Exchange

Strong communication skills verbal /written

Strong organizational, prioritization and decision making skills

Experience with desktop imaging software

Experience with remote access and token security systems

Hardware support for HP and Apple desktop/laptop/servers

Wireless troubleshooting skills for home network users

Knowledge of Avaya Phone Switches and Voicemail systems

Facilities management experience alarms, badge readers, conference room equipment, vendor relationships, etc.

Experience with VMware

Experience supporting Apple laptops with Mac OS X

Desired Experience:

PBX Administration Avaya or similar

Anti-Virus & IT Security best practices implementation & administration

Process complianceKnowledge of the ITIL Framework

Windows 2003-2008 Server support experience

Knowledge of McAfee products as we utilize all or our product lines in the field

Desired Certifications & Education:

Bachelor's degree in related discipline or equivalent industry experience

ITIL V3 Foundation

CompTIA A+ Certification

CompTIA Security+ Certification

CompTIA Network+ Certification

Security Clearance

Requirements:Top Secret, SCI with FS Poly

Inside this Business Group

The Intel Security Group combines employees from McAfee and Intel – people with security expertise in hardware, software, and solutions into one business unit focused on building hardware, software, services and end-to-end security solutions. Intel Security Group sets the stage for new levels of collaboration and innovation and will drive leadership in the industry by providing ubiquitous security and identity protection for people and businesses worldwide.

Posting Statement. Intel prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.