Intel Global Customer Strategy Lead - DCG/RSD in Hillsboro, Oregon
Global Customer Service Strategy leader is responsible for working closely with product management, sales and solutions architects to define a vision for leading class support. This includes building on our baseline of basic call center/ break fix to define options and investment case for automation, predictive support, engineering and partner escalation processes and closed loop process for solutions design, etc., The candidate will define and lead transformational projects to improve the customer experience with Intel solutions and Rack Scale Design customers. Has the operational knowledge to balance the impact on the customer experience while managing scope, timelines and resources to meet our financial targets.
BS with 9+ years of experience or MS with 6+ years of experience in building a leading support organization
Change management and proven ability to manage transformation
Appliance or Solutions background in support services, running a network operating center, etc., for relevant Intel Data Center markets e.g., Cloud, Communications, etc.
Knowledge/expertise in tools e.g., SAP ERP, CRM, etc. that support business processes
Excellent communications skills, ability to collaborate and stakeholder management
Supply chain transformation/manufacturing integration experience
Understanding of the technical concepts - HW/SWLean/Six Sigma experience preferred
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