Intel Order Processing Analyst in Plano, Texas
The Customer Information Management Desk role will be responsible for resolving all issues with customer information in the Siebel database. Job duties include daily review of in process quotes for correct customer information, correcting newly processed orders that require manual intervention or correction, customer information data pulls to assist sales, responding to direct requests from internal and external customers regarding product terms and availability and performing user acceptance testing for systems updates and changes. All actions must be with strict compliance to policies and procedures. Responding customers in a timely manner is essential. Assisting with the configuration, setup, and administration of new customer information systems and platforms.
3-5 years experience in a high volume, moderately technical role Review of orders and correction of data in conformance with department policies and proceduresDaily communication with internal and external customers regarding status and problem resolutionCommunication with internal Sales and external customersComprehend and apply extensive booking and revenue rules to determine the appropriate corrective action for data updatesMust be capable of navigating multiple systems efficiently and concurrently to resolve issues and formulate the appropriate corrective actionMust have the ability to multi-task and identify / assist Management Team in resolving and root causing issuesAbility to communicate directly with Sales and Sales Management and facilitate communications directly with customersExperience with SAP 4.6 higher and Microsoft Office tools desiredHigh degree of accuracy and attention to detailStrong written and verbal communication skillsAbility to multi-task in a high volume environmentBachelor's degree or equivalent experiencePrevious roles in Customer Support or Technical Support role would translateExperience with data mining would be a plus, but not requiredKnowledge of the difference between on-premise products and cloud/SaaS solutions would be beneficial but not required.
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