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Intel Global Customer Success Intern in Folsom, California

Job Description

The Global Customer Success (GCS) organization delivers global customer and managed design services to Intel customers. The GCS Analytics Business Analyst Undergraduate Intern develops systems and processes to achieve stakeholder business reporting and analytics goals. This includes developing the strategy, ensuring we have sufficient data to quickly identify issues & drive actions, managing tool development, and designing dashboards/indicators that can be used by Intel to drive business unit success. This position reports into the Global Customer Success Analytics team, which is responsible for delivering reliable, accurate, and actionable analytics to GCS and partner organizations.

You Will:

  • Document business requirements to enable the development of analytics systems

  • Design and optimize business processes to provide sufficient data to monitor identify issues & drive actions

  • Convert data into meaningful indicators and information that can be used by customers

  • Ensure tools and reporting development meet the needs of the program and customers

  • Work closely with WW Support Engineering and Contact Center Managers to provide the right indicators, tools and analysis to drive closed loop processes and KPI improvement plans

Key Skills Required:

  • Ability to dissect and resolve ambiguous business problems

  • Evidenced collaboration and influence in a cross functional environment

  • Strong analysis skills and ability to present information so it's easy to understand and relevant for customers

  • Ability to maintain focus on critical deliverables in a dynamic global environment

  • Excellent verbal and written communication skills

  • Experience with scrum/agile or other project management methodologies

Qualifications

You must possess the minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Relevant experience can be obtained through school work, classes and project work, internships, military training, and/or work experience.

Minimum Qualifications:

  • Must be currently pursuing a BS degree in Business Administration, Marketing, Data Analytics or related field.

  • At least 6 months of experience with program management and analysis.

  • At least 6 months of experience with key applications for graphing/data modeling tools such as Excel, Power BI or others

This U.S. position is open to U.S. Workers Only. A U.S. Worker is someone who is either a U.S. Citizen, U.S. National, U.S. Lawful Permanent Resident, or a person granted Refugee or Asylum status by the U.S. Government. Intel will not sponsor a foreign national for this position.

Preferred Qualifications:

  • PMP Certification

Inside this Business Group

Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions. SMG works across business units to amplify the customers voice and deliver solutions that accelerate their business. Our teams work across the entire sales cycle, pushing ingredient products to our "billings" customers while also pulling end solutions through to "consumption". We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples. The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe. Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance....

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