Intel Senior FW Debug Engineer in Folsom, California
Intel's Client Customer Engineering CCE team is looking for an enthusiastic problem solver to work as a Firmware Debug / Customer Engineer. This is a mature functional team that excels at deep technical issue resolution and strives to provide the best debug support to both Intel customers and internal stakeholders. In this role, you will be responsible for debug and resolution of issues related to the Manageability Engine ME Firmware on customer designs. The position requires platform level perspective and end-to-end understanding of solutions/technologies and possible use cases for a variety of customers OEMs, ODMs, ISV, IT, end-users. The task includes collaborating with other organizations such as firmware development, system validation, and other hardware teams to resolve issues together. In addition, you have an opportunity to learn about many platform components beyond firmware, including: BIOS, hardware, LAN, and others. Your energetic attitude towards problem solving will be a critical part of your success during your interaction with many organizations in several GEOS. Some of these teams include: field, internal customer facing engineers, development, validation and architecture. This is an excellent opportunity to get customer experience through a very technical role.
The responsibilities will include, but are not limited to the following:
Respond to customer/client requests or events as they occur
Drive customer requirements with engineering teams
Develop strategies to reduce customer issue
You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Experience listed can be obtained through school work, classes and project work, internships, military training, and/or work experience.
Must have a Master’s degree in Computer Science, Computer Engineering, or Electrical Engineering.
10 years’ experience with: C, C++, Python, Linux Computer architecture: power sequencing, BIOS execution, networking, OS driver model
5 years’ experience leading teams
Experience managing taskforces and customer engagements, leading initiatives from concept to execution.
Familiarity with debug tools ITP, Oscilloscopes, source decoders and protocol analyzers.
Inside this Business Group
The Client Computing Group is responsible for all aspects of the client computing business across Phone, Phablet, Tablet and PC platforms, leading Intel's efforts to transform client computing through technologies, new form factors, and driving Intel's corporate-wide user experience initiatives. This spans all client device brands including hardware, software and connectivity ingredients for phones, tablets, Ultrabook™, All-in-Ones, 2 in 1 computing devices, and home gateways.
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