Intel Customer Application Engineer in Phoenix, Arizona

Job Description

The CAE High Speed Serial Support role will report into the MIG Program and Operations office. This role will be responsible for providing High Speed Serial technical support to any SOC team, using IO blocks from the organization. Currently, we are supporting SOC from every market segment Intel supports and all Intel business units, both on internal and external process technology. This is an opportunity to apply both technical knowledge and customer enabling skills in a team-oriented environment. Our team operates in a fluid environment enabling you to engage in a diverse set of responsibilities in support of the broad set of markets Intel supports and products Intel produces.

Your responsibilities will include, but are not limited to:

  • Directly engaging our partners, mostly internal SOC integration teams, to provide technical support to ensure Time to Market TTM production ramp

  • Developing collateral and supporting design integration

  • Replicating and debugging reported issues by identifying design issues and proposing changes

  • Providing technical training, consultation, and hands-on assistance to the integration teams using our IO blocks

  • Active participant in virtual technical teams to solve complex problems

  • Investigating, dispositioning and documenting bugs and sightings

  • Driving issue resolution across multiple development teams, groups and divisions


Minimum Qualifications

  • Bachelor of Science degree in Electrical Engineering or equivalent, with 3+ years of relevant experience

  • Experience with HSIO such as PCIE, USB3, TBT, HDMI, DP, UFS, and MIPI. DDR, R-link, ADPLLs

  • Experience with RTL design and/or Validation and/or Verification

  • Excellent analytical and problem solving skills

  • Ability to apply critical thinking

  • Tolerance of ambiguity

  • Proven verbal and written communication skills, proficient technical writing/presentation skills

  • Ability to work with minimal supervision, establish-track quarterly objectives, multitask effectively

  • Ability and willingness to travel domestically and internationally

Preferred Qualifications

  • Customer-facing experience

  • Experience in design debug, specifically active participation in full chip integration and platform power-on

Inside this Business Group

The Programmable Solutions Group (PSG) was formed from the acquisition of Altera. As part of Intel, PSG will create market-leading programmable logic devices that deliver a wider range of capabilities than customers experience today. Combining Altera's industry-leading FPGA technology and customer support with Intel's world-class semiconductor manufacturing capabilities will enable customers to create the next generation of electronic systems with unmatched performance and power efficiency. PSG takes pride in creating an energetic and dynamic work environment that is driven by ingenuity and innovation. We believe the growth and success of our group is directly linked to the growth and satisfaction of our employees. That is why PSG is committed to a work environment that is flexible and collaborative, and allows our employees to reach their full potential.

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