Intel Customer Implementation Manager-Intel Sports in Santa Clara, California

Job Description

As a Customer Implementation Manager for Intel Sports, you will be responsible for ensuring our customers achieve the desired outcome of our agreed upon experiences. You will work across Operations, Product, Production, Engineering, Business Development, and Marketing to pull together the experience project plan that will get implemented with the customer. You will be the main point of contact with the customer, be the voice of the customer internally, and ensure Intel Sports has one voice when speaking to the customer.

The ideal candidate has strong communication skills across technical & non-technical roles, and has experience with customers, account management, and digital products. The ideal candidate must also be collaborative and be able to build trust across multiple groups and job functions.

Responsibilities:

  • Drive the implementation of our experiences from start to finish.

  • Lead a cross-functional team to define, scope, and deliver experiences with customers of Intel Sports.

  • Own the relationship with the customer to ensure customer success within the project.

  • Be the voice of the customer internally, providing feedback into the product roadmap to ensure Intel Sports is setup for success.

  • Define and set key metrics for projects, and hold Intel Sports accountable for achieving our goals & objectives for the project.

  • Communicate across working level teams and management of project status.

  • Drive project debriefs.

Qualifications

Minimum Required Qualifications:

Bachelor Degree.

6+ years of experience in the following areas:

  • Customer management across working teams to execs.

  • Project management skills across multiple cross functional teams.

  • Understanding product development, with preference for digital & OTT solutions.

  • Communicating to both technical and non-technical audiences.

Additional Preferred Qualifications:

  • Experience in sports entertainment.

  • VR/AR and emerging technologies.

  • Understanding of broadcast production & operations.

  • Experience with the technical aspects of streaming technologies.

Inside this Business Group

Intel's strategic equity investment group, Intel Capital, manages one of the largest corporate venture programs in the technology segment, with worldwide investments and support. Holding equity stakes in more than 550 companies worldwide, Intel's investments outside of the United States span over more than 20 countries across 5 continents. Intel Capital is responsible for investing in technology companies to increase demand for existing products and services, ultimately expanding new business objectives for Intel.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance....

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