Intel GNSS Engineering Customer Support in Santa Clara, California
The Wireless Connectivity Solutions (WCS), is part of the Intel Communications and Devices Group (iCDG) responsible for the delivery of world-class wireless connectivity technologies and products, as well as PEG's wearable and Internet of Things (IoT) Wireless and SoFIA based SoCs. These products include Wi-Fi, global navigation satellite system (GNSS) and location, Bluetooth, FM and Wireless Gigabit (WiGig), in addition to next generation Wearable and IoT solutions.
Role Responsibilities include:
Plans and schedules work to meet deadlines established by others to ensure the completion of several related tasks
Uses judgement in data analysis to develop and design solutions for moderately complex processes
Develops solutions to problems utilizing formal education and judgement
Responds to customer/client requests or events as they occur
Develops solutions to problems utilizing formal education and judgment
Minimum Bachelors degree preferrably in Electrical Engineering, Computer Engineering or realted field with the following additional 3+ years of experience:
GNSS data analysis - receiving customer tickets, analyze the logs, identifying if the data is sufficient and triage the issues
Ability to reconstruct and execute customer related issues in Intel's lab
Hands on experience with validation tools, development hardware, test equipment etc.
Supporting customer tools - good understanding of validation automation, SW development process and release management
Assimilation of tools on customer site, provide training and solving setups bugs
Good understanding of GNSS technology, typical solution architectures and expected behavior of components
Experience with bug life cycle systems
Excellent communication skills
Acting as buffer between customer and engineering teams
On-call support for show stopper on customer related issues out of hours coverage
Inside this Business Group
Communication & Devices Group: The wireless revolution at Intel! We are one team - passionate engineers and technologists from diverse industry backgrounds working together to realize a world of connected computing. We are bringing the best ideas from the brightest minds to deliver future mobile experiences into the market. We are on the journey towards making Intel a wireless leader with exciting products for the Internet of Things, 5G and an opportunity to change the world with your work.
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